Smartping - subject matter expert - platform support
HyderabadSMARTPING AI PRIVATE LIMITED
...bottlenecks, or API errors, drawing on in-depth platform knowledge to guide troubleshooting.- Assist in root cause analysis (RCA) using logs, metrics, and tools, then implement preventive measures like config tweaks or monitoring alerts to stop issues from recurring.- Train and mentor L2 support team members through workshops, [...]